1.1.9 Safe to install
Spiceworks Cloud Help Desk Management System
- Access your help desk tickets and user information from any location.
- Spiceworks Help Desk (mobile) provides IT professionals with essential tools and information for efficient job performance on-the-go.
Trusted by a global community of over 1 million IT professionals, Spiceworks offers a suite of free IT management tools, applications, and an online forum, streamlining various IT tasks and operations during the workday.
Offering features such as network inventory management, performance monitoring, help desk ticketing, vendor evaluations, and more, Spiceworks is a comprehensive solution that caters to the diverse needs of IT professionals at no added cost.
Elevate Your Help Desk Experience with Spiceworks:
- Efficiently manage and resolve trouble tickets.
- Create, update, and track tickets seamlessly.
- Personalize ticket details, assign priorities, due dates, and more.
- Receive timely notifications on your mobile device for new, assigned, or reopened tickets and comments.
Incorporate Spiceworks Help Desk into your workflow today to take charge of your help desk operations effortlessly.
Overview
Spiceworks Help Desk is a Freeware software in the category Business developed by Spiceworks, Inc..
The latest version of Spiceworks Help Desk is 1.1.9, released on 03/18/2024. It was initially added to our database on 03/18/2024.
Spiceworks Help Desk runs on the following operating systems: iOS.
Users of Spiceworks Help Desk gave it a rating of 2 out of 5 stars.
Pros
- Free to use, making it accessible for small and medium-sized businesses.
- Provides comprehensive help desk features including ticket management, knowledge base, and asset management.
- User-friendly interface that is easy to navigate for IT staff.
- Strong community support and resources provided by Spiceworks.
- Integration capabilities with other IT management tools and systems.
Cons
- Limited customization options compared to some enterprise solutions.
- Can be overwhelming for new users due to the range of features and community-based support.
- Performance issues reported with large volumes of tickets or assets.
- Reliance on Spiceworks community and occasional updates, which may affect stability.
- Basic security features; not suitable for highly sensitive or regulated environments.
FAQ
What is Spiceworks Help Desk?
Spiceworks Help Desk is a ticketing system and IT help desk software designed to streamline help desk operations and improve IT support efficiency.
What features does Spiceworks Help Desk offer?
Spiceworks Help Desk offers features such as ticket management, email integration, knowledge base, reporting, ticket prioritization, and user portal.
Is Spiceworks Help Desk free to use?
Yes, Spiceworks Help Desk is free to use with no additional cost.
Can Spiceworks Help Desk be used by small businesses?
Yes, Spiceworks Help Desk is suitable for use by small businesses as well as larger enterprises.
Is Spiceworks Help Desk cloud-based or on-premise?
Spiceworks Help Desk can be used as both cloud-based or on-premise depending on the user's preference.
How easy is it to set up Spiceworks Help Desk?
Spiceworks Help Desk is known for its easy setup process and user-friendly interface.
Does Spiceworks Help Desk offer mobile access?
Yes, Spiceworks Help Desk provides mobile access through its mobile app for iOS and Android devices.
Can Spiceworks Help Desk integrate with other IT systems?
Yes, Spiceworks Help Desk offers integration with various IT systems and tools for enhanced functionality.
Is training provided for using Spiceworks Help Desk?
Spiceworks provides resources such as guides, tutorials, and a community forum for users to learn how to effectively use Spiceworks Help Desk.
Is customer support available for Spiceworks Help Desk users?
Yes, Spiceworks provides customer support for users of Spiceworks Help Desk to address any issues or queries they may have.
Screenshots (Click to view larger)
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